Our Release of Funko 2021 Fall Convention Exclusive products is fast approaching, with the online release scheduled for Saturday 9th October 2021, at 12:00am (AEDT) (Midnight Friday Night). Please read the following guide carefully to ensure you are up to speed on the release, so you can avoid running into issues.
Product Availability: All Funko Convention Exclusive items are subject to per-person limits.
Stock of Funko Convention Exclusive products are highly limited so to best ensure you don’t miss out we recommend that you pick the products you would most like to add to your collection and checkout with them immediately. Please be aware that ADDING AN ITEM TO YOUR CART DOES NOT RESERVE THIS ITEM and as such your order is NOT GUARANTEED until you have completed the checkout process. If someone manages to check-out before you, you may miss out on your desired item.
The demand for these Funko Convention Exclusive products is much higher than the quantity that are made available for sale. As such, Rogue Online are unable to assist you if something sells from your cart before you are able to check out, and will not be held responsible in the event this takes place.
Please note that the time chosen to start the event is not to benefit any customers or customers location. The release time is given to us by our suppliers and we cannot release Funko Convention Exclusive products prior to the advertised time. These events may start outside of our standard business hours in order to be in line with the product launch times provided to us by our suppliers.
Please note that Preorder products will all have ETA dates at the top of the product description page, ETA dates are estimated dates by our distributor and are subject to change.
Due to the amount of orders that will be made during these Funko Convention Exclusive events, our order dispatch times will be longer than the usual 24-48 hour timeframe that we aim for. We will be reallocating resources to ensure that all orders are dispatched as quickly as possible, however please be aware that in purchasing these Convention Exclusive items, you are confirming that you are aware that "IF" they are in stock and provided that your order does Not include any preorder products it may take up to 12-14 business days for your order to be dispatched. We do appreciate your patience during these peak times, and ask that you please refrain from contacting us about this delay in the meantime as this will delay us further.
Order Cancellations & Mergers: Orders during the event cannot be cancelled or merged with other orders, We will not be able to add product(s) to your existing orders. If you wish to purchase additional items, you will be required to make an entirely new order.
Damages: All Funko Convention Exclusives will be sent out the way that Rogue Online have received this stock from the distributor. We will not be held liable, nor is there any recourse if the item you receive has a different sticker than that pictured or is un-stickered. All Funko Convention Exclusives products regardless of whether they have a sticker will be treated as an exclusive item, due to the limited stock there will not be any replacements.
If your item arrives with damaged packaging due to postal services, we cannot guarantee that we will have a replacement box. It is at Rogue Online's discretion on how to proceed with any exchanges, returns or refunds. Please refer to our T&C.