Terms and Conditions
Here at Rogue Online, we take pride in ensuring that your goods have been carefully picked and packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognize the importance of buying collectables in good condition and do the best we possibly can to ensure they remain that way from door to door. All regular Pops! are shipped inside 0.5mm soft protectors, higher-end premium Pops! Are shipped in hard stacks.
However, sometimes items do become damaged in transit. If this is the case with your item please contact Rogue Online immediately via email to firstname.lastname@example.org
Customers who have purchased from Rogue Online should note that all returns/exchange enquiries must be received by Rogue Online within 30 days of you receiving your goods at your nominated delivery address. A Rogue Online Customer Support representative will be in contact with you within 1 - 2 business days after receiving your enquiry.
Upon receiving notification of a damaged product, we may request photographic evidence of the parcel and/or the the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.
Rogue Online will only issue refunds, exchange products and/or issue store credit if the damaged item is returned to us in exactly the same condition it was received by the customer.
Factory defects such as minor box variations, scuff marks, creases, and paint smudges are not covered by our return policy. This includes final products which may have slight variations in appearance from Funko's official product images, paint finishes on chrome/metallic items, variations in factory paint jobs, box stickers, etc. This policy is not limited to Funko items, as minor factory defects can unfortunately be quite common and as such are not necessarily covered unless the product is deemed unfit for its original purpose or significantly damaged. Rogue Online reserves the right to judge such defects in accordance with our Terms and Conditions.
Rogue Online will cover the shipping cost of the damaged item from the customer's nominated delivery address to our Head Office in Melbourne, Victoria. This can be done several ways ie. Rogue Online emailing a returns shipping label to the customer to use at their local Australia Post Office, or by refunding the postage upon the defective item being received by us at our Head Office. However, it must be noted that Rogue Online reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us at the Head Office - therefore, it is very important for you to contact us within 2 days of receiving a damaged item.
Change of Mind
Rogue Online does not offer refunds for change of mind or incorrect purchases made.
All refunds are at the discretion of Rogue Online and will incur a standard 20% restocking / cancellation fee. Unless the product is deemed defective or is explicitly different from the advertised product, customers may not be entitled to a refund or exchange of any kind. This fee also applies to a cancellation of any pre-order items or items not yet received by the customer. Cancellations of what we consider as "bulk" orders will strictly not be accepted. Please understand that we take measures to cover customer orders and as such will not accept any such cancellations for any reason.
In the event that a refund is issued, the customer will receive their money back in the same manner and currency in which the product was purchased, e.g. Credit Card, PayPal, Afterpay account, or Bank Transfer. In the event that the order has aged past a time frame where this is possible, please be advised that customers may be subject to refund via gift card. Please note that orders which have utilised a discount code are only entitled to a refund of the amount spent after the discount code was applied. This applies to refunds of individual items if a discount code has been applied to the whole order. The 20% cancellation fee is still applicable on refunded orders which were already discounted. Please allow up to 3 to 5 business days for your refund to be processed by Rogue Online.
Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD) at the current exchange rate. Rogue Online is not liable for any variation in amount refunded due to exchange rates.
It can take up to 30 days for the refund to show up on the card statement.
In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. Rogue Online can not refund money onto a different credit card.
How a refund is credited depends on how the original payment was made:
If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.
If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.
Refunds are issued in Australian Dollars (AUD) at Paypal’s current currency exchange rate. Rogue Online is not liable for any variation in amount refunded due to exchange rates.
If you have paid by Bank Transfer Rogue Online will refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide Rogue Online with your Account Name, BSB & Account Number.
Transfers from financial institutions are not instant, and it may take up to 3 - 5 working days from the time the transfer was made to receive your refund.
A Pre-Order is a product which has not yet come into stock, but can instead be pre-purchased by customers to secure a purchase of your chosen product once it is released or has come into stock. Pre-Order items must be paid in full at the time of purchase and cannot be cancelled for any reason, please ensure that the product is what you want before placing any preorders.
Rogue Online does not cancel or make adjustments to any Pre-Orders on both domestic, bulk units and or International Exclusive products that are imported, as each product is sourced for each individual customer and orders with our distributors are placed with that in mind. Please note that due to international market fluctuations prices may change on a regular basis, these changes do not effect existing purchases as those orders have in effect already been placed with our oversea suppliers.
Pre-Order products will display an ETA (Estimated Time of Arrival) date in the product description. This estimated date is indicative of the expected delivery date of the product to our warehouse. The date displayed is the most recent date which Rogue Online has been given by the distributor and is, as such, handled at the discretion of our distributor.
Rogue Online is not liable for any changes to this date, as these changes are unfortunately beyond our control. Please note that the ETA may not update once passing the displayed date if it has been delayed by the distributor, and will continue to display the same date until a more up-to-date one is provided. Please note that customers may not be notified of any changes to these ETA dates, and will need to check back with the product description. Cancellation of Pre-Order products is solely at the discretion of Rogue Online. Items which have passed the ETA may still be subject to the 20% cancellation fee if the customer wishes to cancel their order(s).
Once in stock, items are subject to a 3-5 business day processing period before shipping out to your address. Please allow 3-5 business days from the time that a product shows the green add to cart/ in stock button before contacting Rogue Online support staff if you do not receive your tracking info straight away.
The ETA date displayed in the description is the most recent estimate we have been provided with by the distributor.
If your order contains both pre-order and in stock items, it will ship out only once all items are in stock. Please bear in mind that all items with the ETA date in the product description are pre-order items.
Pre-Order products are subject to ETA or release date changes and cancellation. Please be aware that in the instance a Pre-Order product is made unavailable either due to removal of the product, a stock miscount, or human error, you will be entitled to a full refund of the product as well as a sincere apology from Rogue Online.
Damaged Funko Pop! Vinyl Policy:
Funko Pop! Vinyls are a mass produced toy line created in various factories all over the world. Funko have their own Quality Control program to ensure that the product they are producing meet with their company standards. As a retailer, we do our utmost best to look over the products to ensure that they are the correct items and to discard any obviously defective items. We take pride in achieving this each and every day and are meticulous in ensuring that our customers receive their products in mint condition or as close as physically possible.
As a mass produced toy line, however, there are minor variations in the manufacturing process that may occur for Funko Pop! Vinyl products. These can include but are not limited to slight creases or scuff marks on the packaging, factory paint variations, stickers included or not included on boxes, etc. These are all considered “minor variations” in mass produced product and as such are not considered damaged or defective items. We at Rogue Online try our very hardest to ensure that our items are delivered to customers in mint condition and will never send customers a defective box. However if your item does become damaged in the course of transit please contact Australia Post for compensation regarding damage in transit.
All items listed on our site are updated with the most recent information as provided by the distributor. Any changes to these items, such as ETA dates, box variations, or product pricing, may be applicable and are handled at the discretion of the distributor. The images provided for these product listings are not always final and, especially in the case of stickered items or colour variations, are applicable to changes. For example: if a product is listed as a common non-stickered variant but is pictured with an exclusive/stickered box, this image may not be final and is subject to change. Typically all stickered/exclusive items will say so in the product title/description, although an item is not guaranteed to arrive with a particular sticker unless explicitly stated as such. E.g. the item will read 'NYCC stickered'. Please note that an item's description which simply reads 'comic con exclusive', 'US exclusive', 'Hot Topic exclusive' etc is not specifically advertised as a stickered item and we therefore cannot guarantee that it will arrive stickered. Items which arrive with any particular sticker are not covered under our Terms and Conditions, as this is considered to be a variation. Additionally, we cannot always confirm an item's edition number if it is not explicitly advertised in the product title and description, e.g. listed as a first edition box/product. Similarly, the final design in terms of colour or pattern may also vary. Please note that product images are not final and variations may occur.
Please heed all product descriptions on item listings via ETA dates, maximum quantity per customer, and stickered/exclusive boxes.